Refund Policy

Last Updated: August 12, 2026

This Refund Policy should be read together with our Terms of Service and Privacy Policy. The Privacy Policy explains how payment, billing, tax, refund, fraud-prevention, support, and complaint records are handled.

1. Subscription Charges

Except as expressly required by mandatory consumer protection laws in your jurisdiction, monthly and yearly subscription charges for ScriptVoiceStudio are non-refundable once the billing period begins.

If you believe a charge was made in error, the Service was not provided as described, or local mandatory law gives you a refund right, contact support@kycglobal.one with your account email, order or invoice reference, purchase date, country, and the reason for the request.

2. Cancellation Terms

• You may cancel a subscription through the customer portal, account actions area, or billing support where available.
• Cancellation stops future renewal charges but does not automatically refund charges already paid unless this policy or mandatory law requires a refund.
• After cancellation, paid access usually continues until the end of the current billing cycle unless the account is suspended for misuse, chargeback, legal risk, or violation of the Terms.
• If you delete your account, cancel any active auto-renewing subscription first. Account deletion does not create a refund right by itself.

3. BYOK and Third-Party Dependency

ScriptVoiceStudio depends on your own ElevenLabs account, API key, eligible provider plan, quotas, provider settings, and third-party service availability. ScriptVoiceStudio charges do not include and cannot refund ElevenLabs subscriptions, prepaid credits, usage charges, taxes, overages, expired credits, or other provider charges. Refunds are generally not issued for issues caused solely by invalid or exposed API keys, exhausted quotas, ineligible plans, provider policy blocks, account suspension, or third-party outages. We will still review requests where mandatory consumer-protection laws apply or where ScriptVoiceStudio itself materially failed to provide the purchased service.

Purchasing ScriptVoiceStudio does not grant or represent ElevenLabs authorization, partnership status, an eligible ElevenLabs plan, or permission to use ElevenLabs output commercially. You remain responsible for your separate relationship with ElevenLabs.

4. Regional and Payment Restrictions

Refund availability, payment reversal timing, recurring-payment rules, tax treatment, and customer authentication may vary by country, payment method, card network, bank, Stripe rules, and local law. We may be unable to process payments or refunds involving sanctioned persons, blocked jurisdictions, restricted payment routes, unsupported markets, suspected fraud, or prohibited uses.

5. Lifetime Access Offers

If ScriptVoiceStudio is offered with "Lifetime Access," that phrase means access for the operational lifetime of the ScriptVoiceStudio application. It does not mean access for the lifetime of any individual user, company, device, platform, model, API, payment processor, or third-party service.

If ScriptVoiceStudio is permanently discontinued within 12 months of your initial Lifetime Access purchase, you may be eligible for a pro-rated partial refund for the unused part of that first 12-month period, unless discontinuation is caused by your violation of the Terms, unlawful use, payment reversal, chargeback, sanctions issue, or other account-specific enforcement action.

6. Review and Payment Timing

We aim to review valid refund requests within 10 business days after receiving enough information to locate the transaction. Approved refunds are returned through the original payment method where possible. Payment processors, banks, card networks, and local payment rules may affect reversal timing.